Shipping & Returns
Our Return Policy provides detailed information about options and procedures for returning your order.
Our policy lasts 30 days after delivery.
If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unworn and tags remained on the garment.
The item must also be returned with its original packaging.
Gift cards are exempt from being returned.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 (fourteen) days.
Late or missing refunds (if applicable)I
If you haven’t received a refund yet, firstly check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (where applicable)
House of Skate will only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at [email protected] >
and send your item to: 39 Antibes St, VIC, 3195, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.